Reach your customers now, pick a plan later

Yes. You can upgrade or downgrade your plan anytime you want, regardless of whether you have an active paid subscription or you are on the free plan.

Yes. Our plans are very flexible. Think of them as options you can freely turn on and off whenever you want. If you’re looking for advanced live chat features, pick the Communicator plan priced per operator seat. But, if automations are something else you need, you can add the Chatbots plan as well. Remember, you can downgrade your subscription at any time!

You and your operators can send unlimited live chat messages, but the number of people you can contact depends on your plan. You can talk to 50 unique visitors on the free plan and an unlimited number of visitors on the Communicator plan.

Yes. As a free plan subscriber, you can add chatbot templates to your account and use our chatbot builder to build as many chatbots as you want. Although your chatbots can have an unlimited number of chats, they are limited to talking only to 100 unique visitors per month.

The limit refreshes every 30 days. If you are on the paid plan, the limit will refresh after 30 days, starting from the moment you have made your payment. If you are on the Free plan, the limit will refresh after 30 days, starting from the moment you have created your account.

Lyro is a conversational chatbot. It turns customer questions into conversations and delivers personalized support, like a human agent.

A Lyro conversation is a customer interaction that has at least one reply from our AI support agent.

Even if Lyro replies a dozen times or more to solve the customer’s problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.

Your first 50 Lyro conversations are free. You can access more conversations with the Lyro add-on:

• 50 conversations - $39
• 100 conversations - $75
• 150 conversations - $110
• 200 conversations - $140
• More? Contact us

Yes. Contact us to access custom Lyro conversation limits.

Regular chatbots rely on pre-designed conversational paths while Lyro uses artificial intelligence and natural language processing to understand questions and have human-like conversations with customers. Lyro provides more details to make sure customers are satisfied with the information they receive.

Lyro is available for most websites. However, you won’t be able to use Lyro if your website focuses on:

• Weapons and Military

• Adult Content

• Political Campaigning

• Illegal Activities

• Misinformation and Fake News

• Healthcare and Medical Advice

• Gambling and Betting

• Finance related (finance consulting, broker, exchanges etc)

If you have any questions about Lyro’s availability, please contact our support team.

Every Tidio account can send up to 500 emails per month for free. However, you can send up to 40,000 emails per month with our paid add-on. For free plans, your limit refreshes 30 days from the moment you created your account. If you’re using the paid solution, the limit refreshes 30 days from the moment you made the payment.

Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. It means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc.